Friday, June 23, 2017

Customer Care???

"Education is the ability to listen to almost anything
without losing your temper...."
                                                                                               Robert Frost*

Many of us have experienced talking with off-shore 'Customer Care' of a large corporation. After first talking to a robot and then to a scripted worker in a far away place, I find it doesn't take long for my 'evil twin' to emerge when what seems like a simple issue becomes increasingly complicated.

I like to look at all life experiences as lessons for us. Mary Baker Eddy who founded the Christian Science religion described this as 'Earth's preparatory school.' My belief is that each time I call an overseas call center I'm being given the opportunity to practice patience. To keep in mind, once I get through the robotic prompts, I'm talking with a real human being.

A being like each of us who may or may not like their job but are grateful to have one. A job providing them income to support themselves and their families. When I've traveled overseas I realize what an embryonic country America is. I'm never quite sure developmentally if we are in our terrible twos or tumultuous teen years – either way we are an entitled species here in the USA.

In this most recent encounter with an off-shore 'Customer Frustration' call center, I shamefully admit my total failure in practicing patience, kindness and compassion toward my fellow Earth travelers from another country. Though I know there will be more opportunities to try again...

I suppose one good thing that came from this is that I now have an on-shore number for AT&T's 'Customer Care' which I happily share with you – 585-498-2059.


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